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Versa 2 screen unreadable

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‎04-03-2021 10:18 - last edited on ‎04-04-2021 14:29 by

‎04-03-2021 10:18 - last edited on ‎04-04-2021 14:29 by

Hi,

 

I have a Versa 2 for the last year and suddenly my screen crashed.

I still can use the touch but the screen itself is unreadable.

I was able to bring it back to the factory configuration and removed it from my fitbit app phone, but nothing happened.

Is there a way to get it fixed?

 

Link to the pictures of the issue: https://photos.app.goo.gl/DzuM4dJuJwEZGo9D7

 

 

Moderator edit: subject for clarity 

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‎04-04-2021 14:29

‎04-04-2021 14:29

Welcome to the Fitbit Community, @AliceMRO.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I appreciate the link to the pictures. I was able to see that you have already contacted our Support team regarding this, please continue working with them. I know they will be glad to help you out and provide you a solution.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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