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Versa 2 screen unresponsive

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‎05-11-2020 11:46

‎05-11-2020 11:46

My Versa 2 screen has stopped being responsive. I’ve tried restarting per the forum and check to ensure that I have the most up to date software. only purchased in February. Please advise how to fix this. Thanks 

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‎05-26-2020 07:32

‎05-26-2020 07:32

Hi @SMunro10, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the screen issues that your Versa 2 has experienced, I appreciate your time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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