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Versa 2 screen went black

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‎11-19-2020 15:14 - last edited on ‎11-19-2020 17:22 by

‎11-19-2020 15:14 - last edited on ‎11-19-2020 17:22 by

Fitbit screen went black and cant see nothing at all.

 

 

Moderator edit: subject for clarity 

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‎11-20-2020 13:30 - edited ‎10-09-2023 10:09

‎11-20-2020 13:30 - edited ‎10-09-2023 10:09

Hi there @Corky90, welcome to the Community Forums. I'm sorry to hear that your Versa 2's screen went black, I understand where your concern is coming from. I'll be glad to help you. 

I'd recommend restarting your Versa 2 by following these steps: How do I restart my Fitbit device?

If the restart seems not to work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
    1. Release the button briefly (for less than 2 seconds). 
    2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-20-2020 13:30 - edited ‎10-09-2023 10:09

‎11-20-2020 13:30 - edited ‎10-09-2023 10:09

Hi there @Corky90, welcome to the Community Forums. I'm sorry to hear that your Versa 2's screen went black, I understand where your concern is coming from. I'll be glad to help you. 

I'd recommend restarting your Versa 2 by following these steps: How do I restart my Fitbit device?

If the restart seems not to work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
    1. Release the button briefly (for less than 2 seconds). 
    2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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