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Versa 2 screen went blank

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‎10-31-2020 01:57 - last edited on ‎10-31-2020 07:19 by Fitbit Moderator

‎10-31-2020 01:57 - last edited on ‎10-31-2020 07:19 by Fitbit Moderator

Hi 

 

my son dropped my Versa and now the screen is blank. When I try sync it to my phone the phone doesn’t recognise it as powered on. I’ve tried to charge it but it’s still not working - any help would be great 

 

 

Moderator Edit: Clarified subject

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‎10-31-2020 07:22 - edited ‎10-12-2023 18:57

‎10-31-2020 07:22 - edited ‎10-12-2023 18:57

Hi there @Ollieandme, welcome to the Community Forums. I'm sorry to hear what happened to your Versa 2, I understand where your concern is coming from. Thanks for taking the time to try fixing your watch prior to posting here, I'll be glad to help you.

I've seen you got in touch with our Support Team regarding this issue and they're helping now. Please keep a lookout in your inbox to the email address associated with this Fitbit account.

I've moved your post to Other Versa Smartwatches for organization purposes. 

Maria | Community Moderator, Fitbit


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