help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 screen went blank

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-29-2020 08:57 - last edited on ‎11-30-2020 12:30 by Fitbit Moderator

‎11-29-2020 08:57 - last edited on ‎11-30-2020 12:30 by Fitbit Moderator

Hi, I have my Versa 2 watch for less than a year and the screen went black! It's still charging, syncing, counting steps and all but the screen it's still black! I've tried all the advice I have found on here but no luck! Could you please help me? Thank you! 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎11-30-2020 12:31

‎11-30-2020 12:31

Hi there @MaryIb, welcome to the Community Forums. Thanks for taking the time to troubleshoot your Versa 2 prior to posting here. 

 

I've seen that you contacted our Support Team after posting here and they helped you with the Versa 2's blank screen. If you have any questions, please feel free to reach out to our team.

 

Have a nice day! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎11-30-2020 22:14

In response to MarreFitbit

‎11-30-2020 22:14

Hello MareeFitbit

I did contacted the Support Team and I have to say that they 've been really helpful!

Great customer service!

Thank you Fitbit! 

Best Answer
0 Votes