Versa 2 screen went blank

[missdgwim]

I had a fit versa 2 under the one year warranty and the heart monitor function stopped working. Talked to customer service and after some different attempts was given a new Versa 2.

Now my new Versa 2 a few months in screen just went blank (after a fresh charge the evening before) but the heart monitor sensor is still flashing. Any suggestions? 

Moderator edit: subject for clarity 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @missdgwim.

Thank you for sharing the details of the issue with your replacement Versa 2. I recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.

Let me know how it goes. 

[missdgwim]

Thank you for this information, I tried another evening of charging and it’s working great. I think it was bump and disconnect for the port and never fully charged. This is an AWESOME forum. Thanks again for your help! 

[LiliyaFitbit]

Thank you for your reply, @missdgwim.

I am glad to hear the issue is resolved! Thank you for posting the update here, I appreciate your time and feedback.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.  

Keep on visiting the forums. Happy stepping!