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Versa 2 screen went blank

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‎04-21-2021 11:39 - last edited on ‎04-23-2021 08:01 by Fitbit Moderator

‎04-21-2021 11:39 - last edited on ‎04-23-2021 08:01 by Fitbit Moderator

Hi, my versa 2 screen has stopped working, it went black and every now and then it has a small line at the top, i have tried updating and resetting the watch but nothing has worked, any ideas? thanks, Laura

 

 

Moderator Edit: Clarified subject

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‎04-22-2021 04:30 - edited ‎04-22-2021 04:31

‎04-22-2021 04:30 - edited ‎04-22-2021 04:31

Hi Laura,

 

It seems this is quite a common fault but to make sure, try changing the clock face to a standard Fitbit one and fully charging it..

 

If that doesn't help probably best to contact Fitbit Support directly. They may be able to help you.

Author | ch, passion for improvement.

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