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Versa 2 screen went blank

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‎05-29-2022 16:00 - last edited on ‎05-30-2022 06:14 by Fitbit Moderator

‎05-29-2022 16:00 - last edited on ‎05-30-2022 06:14 by Fitbit Moderator

My Versa 2 appears to have stopped working. It has a bright white screen and I am unable to reset it. When I hold down the left side key it vibrates then nothing changes. 

Suggestions please as I am lost without it 

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎05-29-2022 18:10

‎05-29-2022 18:10

Hello @LesleyB13 

Try going through your Fitbit App and change your clock face. 😃 Let me know if that helps

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‎05-29-2022 22:14

In response to SunsetRunner

‎05-29-2022 22:14

I did that but no luck. 

The app is updating etc but I have no screen 😕 

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‎05-30-2022 03:57

In response to LesleyB13

‎05-30-2022 03:57

Hello again @LesleyB13 

I would contact Fitbit Customer Service:https://myhelp.fitbit.com/s/support?language=en_US I hope they can get it up and running again for you

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