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Versa 2 screen went green

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‎12-18-2020 08:21 - last edited on ‎12-18-2020 11:49 by Fitbit Moderator

‎12-18-2020 08:21 - last edited on ‎12-18-2020 11:49 by Fitbit Moderator

Hi 

Woke up this morning and screen was black so put it on charge now I have a green screen with lines moving down it and it’s feel like it’s heating up 

I have tried to do a reset but hasn’t made a difference 

brought watch in January this year 

 

 

Moderator Edit: Clarified subject

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‎12-18-2020 11:52 - edited ‎09-25-2024 03:09

‎12-18-2020 11:52 - edited ‎09-25-2024 03:09

Hi there @Green86, welcome to the Community Forums. I appreciate you have already tried to troubleshoot this situation before reaching us.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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