Versa 2 screen went green

[ImogenHuynh]

My Versa 2 has been completley fine until this morning when I woke up to a black/blank screen. I connected it to the charger and synced it to my phone which looked like it worked, but then the screen completely turned green, I can still slightly see the numbers of the clock face but that's it. Help!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @ImogenHuynh. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[MKoc]

No.  It did not help me.  Still fuzzy green screen.

[MarreFitbit]

@MKoc I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[SunsetRunner]

Same thing for me. Tried the reset and it didn't work. Replaced the Fitbit supplied SpO2 screen with Fitbit In the Zone screen. Same problem.

Tried to put SpO2 screen back and now it is stuck in "Unable to Install".

Reset now loops back to green screen.

Touch screen has slowly been failing over time and only one corner working

Sync with the mobile App says it works

Heart rate to App works, so its not completely dead

(EDIT - briefly looked at watch and had the "In the Zone Screen" then it went green again. The mobile app is still telling me it is unable to install)

[SunsetRunner]

As the day went on the screen functions came back although part of the touch screen is still not working.

The mobile app kept telling me and install was failing. After a reset and a delete of a redundant screen I was able to re-install the SpO2 screen.

So by some miracle it is all working again. However, we'll never know what the problem was because for some unknown reason Fitbit have always been very reluctant to share anything useful with their customers. Unless they do this problem isn't solved because the next person will come along, with the same problem and there is no information in this thread that is remotely useful for them.

[MKoc]

Good! You got yours back. Yahoo.

Alas, i didn’t…

Sent from my iPhone