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Versa stuck on opening sequence

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‎10-11-2021 08:29

‎10-11-2021 08:29

My versa went blank two days ago. I did the quick reset and now it will kot move past the opening sequence. 

The app needs an update and I thought that would cure the issue but the update fails to install. It fists asks me to try again using Bluetooth and then fails after around 45 minutes. Then asks me to retry with wireless and the same happens with the opposite instructions to try using Bluetooth. 

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‎10-27-2021 14:41

‎10-27-2021 14:41

Welcome to the Fitbit Community, @RobFletcher.

 

I'm sorry to hear about the difficulties you experienced. Thank you for trying to get them resolved before contacting us.

 

For instructions on how to update the Fitbit app, please visit this article and open the menu "How do I update the Fitbit app?".

 

In addition, I would recommend setting up your Fitbit Versa as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1635370813246.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If you experience difficulties to set up your Watch, please follow these troubleshooting steps.

 

Hope this helps.

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