Versa 2 screen went green

[Kruehlicke]

woke up this morning and my alarm went as planned, took watch off to shower and after getting out, it’s frozen on a green screen. It won’t restart when I try to force it, and syncing hasn’t helped. 

 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @Kruehlicke. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I appreciate you for the image attached. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope this helps. 

[Trsak80]

Hello, I am having the same issue the original poster was having. I have reset my clock back to the original and restarted my device without any luck. My one year warranty is up in 9 days. What would be my next option if nothing I have read on these forums has worked to resolve the screen issue. 

Thank you.

[MarreFitbit]

Hi there, @Trsak80. Welcome on board. Thanks for following the tips and recommendations provided above. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.