Versa 2 screen went white

[Eliza2009]

I just charged my fitbit versa 2 like 1 hour ago and suddenly while I was using it the screen went white. I already tried to restart it but it's not working. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Eliza2009, welcome to the Community Forums. Thanks for the details provided in your post about what happened to your Versa 2's screen. I appreciate you have taken the time to restart your watch prior to posting here. 

In order for me to better assist you with this, please try the steps below:

1. Check in the Fitbit app if your Versa 2 is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Please confirm if you've restarted your Versa 2 by following the steps from this help article: How do I restart my Fitbit device?

I'm looking forward to your response, keep me posted. 

[Eliza2009]

@MarreFitbit Hi, Marre, thanks for answering.

Yes, I tried both steps already and still no answer. 

Yesterday I charged it to a 100% and then this happened, so I tried to restart it and changing the clock face and it didn't solve the problem. I also tried to let the battery run down and recharge it and it didn't work, the screen is the same.

I'll be waiting for your support. And thanks in advanced. 

Have a good day. 

[MarreFitbit]

Hi there @Eliza2009, thanks for getting back and for the update. I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know. 😉

[Anaeste]

My screen is also white and spoke to customer service who offered me a 35% discount although the versa 2 is a replacement for versa which also stopped working.

I had the versa 2 for 5 months and the screen is all white. Please sort the problem, i will never buy again

[MarreFitbit · Accepted solution]

Hi there @Anaeste, welcome to the Community Forums. We're sorry to hear that your Versa 2's screen has gone white. We understand where your concern is coming from. We understand where your concern is coming from.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

Keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our Support Team again or you can check our warranty policies (fitbit.com/legal/returns-and-warranty) for a better understanding of the information that was provided to you. 

Have a nice day!