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Versa 2 screen went white

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‎07-22-2020 09:20 - last edited on ‎07-23-2020 09:11 by Fitbit Moderator

‎07-22-2020 09:20 - last edited on ‎07-23-2020 09:11 by Fitbit Moderator

Bought my versa 2 May 22, 2020 for the last week it didn't hold a charge very long and last night the screen turned white and grainy.  Tried the restart several times and it comes back black and then the screen turns white. Please help!

 

Moderator Edit: Clarified subject

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‎07-23-2020 09:15 - edited ‎04-10-2024 08:55

‎07-23-2020 09:15 - edited ‎04-10-2024 08:55

Hi there @Gtrodi, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2's recent behavior and for taking the time to restart it several times in order to fix the issue with the screen. Nice way to go! 

Since this sounds a bit more serious, I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon.

Maria | Community Moderator, Fitbit


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‎07-24-2020 06:59

In response to MarreFitbit

‎07-24-2020 06:59

Did you receive a fix ?  I have the same problem

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‎07-24-2020 07:57

In response to Shawnie253

‎07-24-2020 07:57

Hello,

Yes Fitbit are sending me a new one

Sent from my iPhone
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