Versa 2 screen will not come on

[echunt]

My screen all of a sudden went black and I cannot get it to come by on.  How to restart?

Moderator Edit: Clarified subject and updated label

[SunsetRunner]

Hello @echunt 

You asked how to restart your Fitbit …you didn’t mention which Fitbit you have but no worries. Look here to see how it’s properly done with your particular Fitbit: https://help.fitbit.com/articles/en_US/Help_article/1186.htm

😉 please let me know if this was what you were looking for 

[LizzyFitbit]

Welcome to the Community, @echunt. @SunsetRunner Thanks for your great help.

@echunt I've moved your post to the Other Versa Smartwatches as there are more chances to get related replies here. Thanks for letting us know about your watch. If you haven't done so, please give a try to the steps suggested by @SunsetRunner and monitor its behavior in the next days.

[echunt]

Currently, the only thing I get on the Fitbit Versa 2 is the Fitbit logo.  I have charged it for days but I can see nothing but the logo.  It has been very frustrating.  When this started it was a continuous vibrate that could not be stopped.

[echunt]

I did try everything from @SunsetRunner  but nothing has helped.  The logo continues to be the only thing on the Fitbit watch screen.

[SunsetRunner]

Hello again @echunt 

I see you have tried restarting your. Versa 2 but it appears to remain on the Fitbit Logo still. When your Fitbit shows just the logo on-screen, it could indicate a problem loading your clock face. Try changing your clock face. 

1. Open the Fitbit app and choose the Today tab.
2. Tap your profile  picture or icon at the top and then scrolling down an tap Versa 2
3. Tap Gallery.
4. Select a different clock face, preferably one that’s under By Fitbit.
5. Install the new clock face, giving it any requested permissions, and tap the Proceed button, if asked.
6. Return to the Fitbit App today page and attempt to sync your Fitbit by swiping the screen downward
7. Check if your Fitbit updated its clockface and is no longer frozen on the Fitbit logo.

Hopefully this works …keep me posted

[LizzyFitbit]

Hi there, @echunt. @SunsetRunner Thanks for stopping by to help our member.

@echunt Thanks for restarting your watch, and sharing more details about this issue. As our friend mentioned, it might be an issue with the clock face. However, I'm also concerned about the connection between your watch and the Fitbit app. For this reason, I'd recommend trying these steps and once that is completed, follow the steps suggested by @SunsetRunner.

1. Forget your Versa 2 from the Bluetooth settings.
2. Check if the Fitbit app is updated.
3. Force quit the Fitbit app and reboot your phone.
4. Open the Fitbit app, tap your profile picture > Set Up a Device.
5. Select your Versa 2, tap Replace Device and follow the onscreen instructions.

[bevgrundvig]

I have the exact same problem !! Nothing I have tried works, I have tried everything that was suggested.  I think it may be a software issue ??? I noticed many others on here complaining about the same thing !!

[SunsetRunner]

 @bevgrundvig Did you try to set it up as a new device as the moderator @LizzyFitbit here suggested? 

[SunsetRunner]

I really don’t think it’s a software issue @bevgrundvig. I have a Versa 2 as well and mine is functioning properly. 

[SunsetRunner]

@bevgrundvig Maybe you need to contact Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US  No one here can possibly help you if you keep jumping from thread to thread here (currently 12 times in the past hour) stating the same thing. It certainly doesn’t get your issue addressed any faster 

[bevgrundvig]

Thank you ! I do appreciate you reaching out. I apologize if I have been
all over on here with comments, I am frustrated, but I am trying to find
out what we all have in common, seeing if any tips helped anyone else, date
they stopped working .... I know you are trying to help but there is
something really strange going on with Versa2. I was hoping if enough
people reacted to the posts, added posts, perhaps it may get looked into
sooner since it is very strange that all of us are having the same problem
and it started around the same time.
I've been noticing numerous posts on here saying the exact same thing, the
same advice, but nothing is working. You cannot get to the clock face
settings because the screen does not come on. It will NOT connect to blue
tooth, it will not synch .... All we are seeing on our Fitbits is a Fitbit
Logo, Period ! If it isn't a software update, did all of us on here
complaining about this issue all get a bad batch of Fitbits ? It's just
very strange so many are complaining about the exact same issue with the
exact same Fitbit ?? It did randomly come on a few times over the last few
days but then goes off again and today it hasn't come on at all ?? It isn't
the charger, I've tried another charger as well. I've plugged into many USB
ports, I have tried every tip on here and nothing, just a fitbit logo ??

[SunsetRunner]

Hello again @bevgrundvig 

I understand your frustration as I would be frustrated as well I promise you. I understand your having issues with the Fitbit Logo flashing on your Versa 2. I see that you think it’s possible that it might be a software update issue but it’s hard to tell especially since I have a Versa 2 also and have the latest update on my Fitbit as well as the Fitbit App and I’m personally not experiencing any issues so I can’t say it’s a software update issue with 100% certainty. I’m sure you can understand where I’m coming from as well. I think we need to first check to see if your mobile device is compatible: https://www.fitbit.com/global/us/technology/compatible-devices If it is compatible can you please make sure your mobile device as well as your Fitbit App is also up to date. The latest iOS update is Version 3.60 make sure your is that as well. If all is updated please try restarting your Versa 2:https://help.fitbit.com/articles/en_US/Help_article/1186.htm If a restart doesn’t help you should at least try it two more times. Sometimes once is not enough. If the problem persist go to the Bluetooth list on your mobile device and find your Versa 2 on the list. Tap the information blue icon next to Versa 2 on the list then tap forget device. Now log out of the Fitbit App then force shut the Fitbit App by swiping the App upward. Place your Versa 2 in its charger. Now restart your phone then log back into the Fitbit App as you normally would. Now tap your profile picture then scroll down and tap Set Up A Device. Chose Versa 2 in the list of fitbit then just follow the onscreen instructions.
😃Please take the time to try these steps and tell me how it goes. 

[bevgrundvig]

Thank you for reaching out !! 😊 Yes, I have an Apple SE iOS 15.5, and
the Fitbit version is 3.60.

It went completely out late on 6/2/22. Yesterday and the day before, I was
able to get it going again but then it wouldn't last even though it was at
95% or higher charge. I have even tried uninstalling the Fitbit App, and
reinstalling it. I have reset my phone multiple times. It does not come up
on bluetooth. When it was randomly coming up on bluetooth I was turning it
off and back on again but then it would disappear again. Yesterday while it
was charging it started making a strange buzzing sound and I could not turn
it off and then finally it stopped. Then it was back on again .... then
maybe 30 mins or so later, it went back to the Fitbit logo .....

I cannot reset it. When I hold down the button it only flashes the Fitbit
logo again and again. It is supposed to make a "buzz" like sound when it
resets, that doesn't happen any more. I've been trying the restart for the
last several days. Today I have not been able to get it to work at all.
This was a "replacement" by Fitbit since I had the extended warranty but
now the warranty expired in December.

I pulled out my old Versa and it would not synch at all ... tried
everything on that as well Then made the mistake of choosing "factory
reset" and that made it die 😭 I cannot get that one to come back on at
all now.

There isn't anything I haven't tried LOL I've had the original Fitbit
Charge, The Blaze, Versa and Versa 2 so I am very familiar with
the products and this is my 2nd Versa2 LOL .... I've never experienced
anything like this ?

I have ordered a new Fitbit Luxe as I cannot afford a new Versa 😩 Times
are tough and I really didn't want to spend what I did. I do appreciate you
reaching out and trying to help. It just makes no sense at all to me what
happened as I have never experienced anything like this. It just seemed
really "odd" to me so many others experienced the same issue at around the
exact same time.

Thanks again for trying to help !! ❤

[bevgrundvig]

This was my last replacement, It's just a little over a year old 😪

Here's what we shipped:

Order #: Order Date: 5/11/21

ITEM QTY COST         Replacement, New, Versa 2 Copper Rose Aluminum Pebble $0.00   1 $0.00

Moderator Edit: Personal info removed

[SunsetRunner]

Hello again @bevgrundvig 

I’m sorry all this has happened to you. I really enjoy my Fitbit so I can understand the commitment to try to keep it running and can certainly sympathize with the cost of replacing it for a new watch because right now money is tough on everyone. I didn’t see you mention how it went trying to set up your Versa 2 as a new device as I described in my last post. Maybe you’ve reached your wits end and decided enough is enough I suppose. But with that said I see you have decided to purchase a New Fitbit Luxe. I do hope it arrives soon…you love it…and get some Happy Stepping with it! 
😃I do hope you enjoy the rest of your evening and hopefully you’ll be back up and running again soon! 
on another quick note… I love your profile picture. Pugs are my absolute favorite!!!

[echunt]

This sounds EXACTLY what is happening to my versa 2.  This is my 4th or 5th Fitbit in the past 8 or 10 years!  This is another very frustrating situation.  I am out of town and out of a watch- not to mention all the steps I am making!
Elaine

[echunt]

Currently I can do “nothing” with my fitbit.  It will not respond and it will not even connect with my bluetooth.
Elaine

[JusBeanz]

This was helpful. My screen kept flashing and I changed the clock face and it helped. Thank you

[SunsetRunner]

That’s fantastic news @JusBeanz ! 😃 I’m happy to see this helped fix your issue. Enjoy the rest of your day and Happy Stepping!