Versa 2 screen won’t respond to touch

[MSWMOM1959]

Screen adversity two or not allow me to tap or swipe. I have an iPhone 16 and iOS

Moderator Edit: Clarified subject and Label.

[MarioSFitbit]

Hi @MSWMOM1959 and welcome back to the Fitbit Community.  

Thank you for your message. I'm sorry to hear that the touch screen of your Versa 2 is unresponsive. 

This is not the experience wanted for our customers, and I understand your feelings about this situation. I want to inform you that I moved your post into the "Other Versa Smartwatches" forum, since your device is a Versa 2 and it was originally posted in "Sense" forum. 

I am grateful for the troubleshooting steps you tried. 

Please try these troubleshooting steps for now:

• Manually sync your Versa 2: How do I manually sync my tracker or watch?
• Connect your Versa 2 to the charging cable: How do I charge my Fitbit device? (Try a USB port or a UL-certified wall charger, and let it charge for at least an hour.)
• Restart your Versa 2: How do I restart my Fitbit device?
• Change the clock face: How do I change the clock face on my Fitbit device?

[monb459]

I am having the same issue with my versa2…just purchased a week ago. I have restarted it and the swipe feature is still not working.

[Guy_]

Hi @monb459 - it should not happen with a new watch and if you act quickly you may be able to get a refund and purchase another, rather than sending it back for replacement with a refurbished one and being without a watch in the meantime.

[Allystrg]

Hi, I also have the same problem which started yesterday. I have done all the things suggested but my watch still won't swipe either up or sideways. Do you have any more suggestions? Thanks.

[MarioSFitbit]

Hi @Allystrg and welcome back to the forums. 

Thank you for your message. I'm sorry to hear that you are experiencing the same issue regarding the unresponsive screen of your device. 

I was able to confirm that you already contacted support. Please keep in touch with them, as they have the proper tools in order to find your options. 

[monb459]

My watched completely stopped working…I was able to return it and get a
full refund.

[Allystrg]

I was told to buy a new one as it is out of warranty 🤷‍:female_sign:

[MSWMOM1959]

Get on a chat with them, insist on replacement. They process your request
and email you a label to return old one for new. Took about a week from
receiving label to receiving replacement

[Allystrg]

I'll see what they say.

Thanks for the reply.

[Allystrg]

Even though my watch is out of warranty?
I didn't think they were interested in helping at all.
I got a reply via Gmail saying that they saw I had reached out to them and
just keep an eye out for a response. I said I'd had one telling me to buy a
new one and I haven't heard back.
Thanks though, I might try.