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Versa 2 screen won't respond

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‎07-29-2020 12:36 - last edited on ‎07-31-2020 12:04 by Fitbit Moderator

‎07-29-2020 12:36 - last edited on ‎07-31-2020 12:04 by Fitbit Moderator

My Fitbit is my daily watch, but I had back surgery last week and didn’t wear it for a few days. During this time it died so I just plugged it back up and didn’t think much of it. The next morning the screen would just display the Fitbit logo. No matter what I do or what buttons I push the logo will not come off the screen

 

Moderator Edit: Clarified subject

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‎07-31-2020 12:09 - edited ‎10-12-2023 18:28

‎07-31-2020 12:09 - edited ‎10-12-2023 18:28

Hi there @Amwebb, welcome to the Community Forums. Thanks for the details provided in your post about the unresponsive Versa 2's screen.

I've seen that you contacted our Support Team just right after posting here in regards to this situation and they helped you to get back in business. 

Please don't hesitate to let us know if there's anything else we may do for you in the near future. Have a good day and hope you're getting better from the surgery! 

Maria | Community Moderator, Fitbit


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