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Versa 2 screen won't respond

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‎02-22-2022 10:46 - last edited on ‎02-22-2022 11:06 by Fitbit Moderator

‎02-22-2022 10:46 - last edited on ‎02-22-2022 11:06 by Fitbit Moderator

My device is only showing static on the display. It is still logging my stats but I'm unable to see anything or interact with the screen due to this static. I have tried the 10 second reset and waiting for the device to die and charging it. Its only ever experience the usual wear and tear though I don't allow it to get wet so I don't know what is happening. 

 

Moderator Edit: Clarified subject

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‎02-22-2022 13:49 - edited ‎10-24-2023 04:24

‎02-22-2022 13:49 - edited ‎10-24-2023 04:24

Hi there, @KibleeDibleeDoo. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-22-2022 13:49 - edited ‎10-24-2023 04:24

‎02-22-2022 13:49 - edited ‎10-24-2023 04:24

Hi there, @KibleeDibleeDoo. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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