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Versa 2 screen won't swipe properly

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‎05-25-2020 07:08 - last edited on ‎07-01-2020 04:28 by Fitbit Moderator

‎05-25-2020 07:08 - last edited on ‎07-01-2020 04:28 by Fitbit Moderator

Hello community peeps,

 

I'm having an issue with my watch, so I hope someone could help. My screen won't swipe, although after multiples swipes it does react, but once I stop interacting it becomes numb again. Does anyone knows how to solve this issue?

 

That's what is happening >
https://youtu.be/C-xRpypAD8

 

 

Moderator edit: updated subject for clarity

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‎07-01-2020 04:27

‎07-01-2020 04:27

@Ignas_g, it's great to see you in our Fitbit Community! I'd like to follow up and help you with your Versa 2 since the screen is experiencing swiping issues. By the way, thank you for providing a video showing the issue.

 

Please restart your Versa 2 as described in this help article. After this, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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