Versa 2 screen won't swipe

[Jhaykt]

My versa 2 screen is not responding when swiping. But responds on double tap to show time. I've don't the reset and the changing of clock face but still have the same issue

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Jhaykt. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please confirm that you've restarted your Versa 2 as suggested here How do I restart my Fitbit device? 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[TTessmer]

So my fitbit will not swipe at all.  I have it for about 15 months.  This is the reply I have from the team. I'm sorry but this is ridiculous.  I have done everything that they have asked me to do this this **ahem**.  I will not be getting another fitbit.  They want to only offer me 35% off a new watch.  That is it. What I paid for my versa 2 at the time was 150.00 the newer versa 4 is 160.00 "right" now.  Apparently the original price is 229.00 However, Amazon's price is 159.99, Target and Wal Mart also 159.99.  I am extremely irritated with this company.  I will not be getting another fitbit, which is unfortunate because I love the app.

My name is Elizabeth from Fitbit's supervisor's team, I am contacting you as the highest authority to handle this case as requested in the previous interaction. I will be more than glad to continue assisting you with your discount code.

Unfortunately, as our previous agent mentioned the discount code that the warranty department provided to you does not combine with any other discounts, and it is something that is stated in the email that the warranty department sent to you "This offer cannot be combined with any other product discount offers and it cannot be transferred or resold", if you decide to use the discount code to purchase a Fitbit it will apply to the original price of the device.

We know this is not the resolution that you wanted and we honestly wish there was something else that we could offer you, but we are at the limit of what our policies allow.

Also, if you decide to use the discount code, in order to compensate you for this misunderstanding, we can offer you a pair of classic or sports wristbands at no cost, as soon as you place the order please let us know so we can proceed to send you the free bands!

If you have any additional questions about your Fitbit device or services, visit help.fitbit.com

Sincerely,

Eliza V and the Fitbit Team