Versa 2 screen won't swipe

[SunsetRunner]

My brand new Versa 2 <month old screen won’t swipe. Clockface appears as soon as I touch screen to swipe the screen goes blank. I have restarted the Versa 2 twice but this has not solved the issue 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, welcome to the Community Forums. Thanks for the details provided about your Versa 2's screen behavior and for taking the time to restart it prior to posting here.

If you haven't done so yet, I'd recommend trying the following steps:

1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

3. Try to change the Screen Wake setting to manual, you can find the steps to do it in this help article: How do I see the time on my Fitbit device?

Make to try them out and let me know if the issue persists. If such is the case, my best recommendation will be to get in touch directly with our Technical Customer Support department here. I would also contact them on your behalf if necessary, just mention me and I'll move forward with the request.

Keep me posted.