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Versa 2 screen won't swipe

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‎05-18-2022 15:24 - last edited on ‎05-19-2022 06:41 by Fitbit Moderator

‎05-18-2022 15:24 - last edited on ‎05-19-2022 06:41 by Fitbit Moderator

Hi I have my Fitbit versa 2 a couple of years. Today it just stopped working, I’ve followed the forums and restarted it and updated it and the logo came on a couple it times but the screen won’t swipe then I tried changing the clock face and this didn’t work either. Can you please advise how I get it fixed? Thx Maria Kelly

 

Moderator Edit: Clarified subject

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‎05-19-2022 06:24 - last edited on ‎08-09-2024 03:39 by Fitbit Moderator

‎05-19-2022 06:24 - last edited on ‎08-09-2024 03:39 by Fitbit Moderator

Hi @Mazmitchell - Probably best to contact Fitbit Support directly. They may be able to help you.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

Author | ch, passion for improvement.

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‎05-19-2022 06:42 - edited ‎11-11-2023 09:40

In response to Guy_

‎05-19-2022 06:42 - edited ‎11-11-2023 09:40

Hi there, @Mazmitchell. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. @Guy_ Thanks for your suggestion!

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back. 

Have a good day. 

Maria | Community Moderator, Fitbit


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