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Versa 2 screen won't turn on

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‎04-24-2022 20:00 - last edited on ‎04-25-2022 13:40 by Fitbit Moderator

‎04-24-2022 20:00 - last edited on ‎04-25-2022 13:40 by Fitbit Moderator

The screen on my versa 2 won’t light up. Just a consistent black screen. Tried charging, holding all the buttons and other solutions found online and it didn’t make a difference. Anyone have any other solutions?

 

Moderator Edit: Clarified subject

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‎04-25-2022 13:42 - edited ‎10-07-2024 12:31

‎04-25-2022 13:42 - edited ‎10-07-2024 12:31

Hi there, @CDeena20. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If your watch is still not responding after trying the above, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-25-2022 13:42 - edited ‎10-07-2024 12:31

‎04-25-2022 13:42 - edited ‎10-07-2024 12:31

Hi there, @CDeena20. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If your watch is still not responding after trying the above, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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