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Versa 2 sensor issues?

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my Fitbit sensors don’t seem to be working. 
It’s not tracking steps or heart rate and the screen won’t light up when I lift my wrist. It still sends steps alerts but I’ve walked at least 2 miles today and it still says 0 steps. 

It is synched, up to date, full battery and I have restarted 3 times. 

It’s now 3 years old, what is the lifespan of this device? 

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