Versa 2 setup fails immediately after code entry.

[RazorPaw]

My Versa 2 had worked fine for 2 years, but yesterday it started having connection issues. And today it just couldn't sync at all. 

I tried all of the usual fixes and everything I found in answers on here. I rebooted the watch and my phone. I un-installed and reinstalled the app. I removed and re-added the Versa in the app. I unpaired every Bluetooth device from my phone. I verified that no other device nearby had the fitbit app installed. I switched off Bluetooth on my phone, rebooted it, and switched it back on.

Nothing worked so I factory reset my Versa 2 and tried everything again. Now when I try to add my Versa 2 it fails immediately after I enter the code. After I enter the code it switches to a screen that says "connecting your Versa 2 to the fitbit app" but then after the a second or two it pops up a message that says "something went wrong" and the page changes to "searching for your Versa 2."

I am using a Samsung Galaxy a52S 5G. 

[imaggg]

Have same problem 😕

[SunsetRunner]

Identical problem with my Versa 3. 

[mak7s]

I have exactly the same problem with version 2. Tell me, does anyone have a solution?

[YevgeniyaT]

The same issue, but on Versa 3. When I try to connect the device via Bluetooth, it shows an error saying I need to install the app, but it’s already installed.

[MarkMM]

@YevgeniyaT Hi. It sounds like you're trying to connect through the phones bluetooth? That will never work with Fitbits. You have to sync through the Fitbit app. 

[imaggg]

Maybe Yevgeniya expressed incorrectly, but problem with latest update. Versa 2 now is pumpkin. Only can show time. Sync are broken

[YevgeniyaT]

Ні. The last synchronization of my Versa 3 took place on 21.01.2025. After that, when I tried to synchronize the device, my phone couldn’t detect it. The watch didn’t appear as connected in the Bluetooth settings. I reinstalled the app, restarted my phone, and followed all the steps recommended on the forum, but nothing helped. So, I reset the watch to factory settings, and now it doesn’t connect at all. Now, when I try to add my Versa 3, it fails immediately after I enter the code, and a message pops up saying "Something went wrong."

[mak7s]

I have absolutely the same thing, only with versa 2