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Versa 2 setup issues

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‎05-05-2020 12:31 - last edited on ‎05-19-2020 07:35 by Fitbit Moderator

‎05-05-2020 12:31 - last edited on ‎05-19-2020 07:35 by Fitbit Moderator

I have followed set up instructions and am trying to get Bluetooth of phone to find my versa 2 and it isn't finding it. I have the Versa 2 charging and on (it just keeps saying to start download the app Which I have done and I'm in) have switched Bluetooth off then on again have also shut down app and restarted but nothing is making a difference. Help!

 

 

Moderator edit: updated subject for clarity

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‎05-19-2020 07:34

‎05-19-2020 07:34

Hi @FreyaBuwert, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the setup issues that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please make sure that you are following the setup instructions as advised in this help article.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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