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Versa 2 setup issues

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‎05-04-2020 15:42 - last edited on ‎05-18-2020 07:08 by Fitbit Moderator

‎05-04-2020 15:42 - last edited on ‎05-18-2020 07:08 by Fitbit Moderator

I just recieved my fibit versa 2 today. I plugged it in to the charger and the display came up, but I wanted to set it up later. It has been charging this whole time and I cannot get it to turn on now.

 

 

Moderator edit: updated subject for clarity

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‎05-18-2020 07:07

‎05-18-2020 07:07

Hi @SparrowFlower, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'd like to follow up and help you with your Versa 2 since it won't set up and it won't turn on now. Please let me know if your Versa vibrates when you put it on the charger. In the meantime, try the troubleshooting steps listed in this help article. After this, charge your watch for 2-3 hours.

 

Finally, try the setup process as described in this help page and see if it gets installed properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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