Versa 2 screen and logging data issues

[Mer6942]

my versa 2 has started to not respond to touch. It keeps the time and counts my steps but I can not get it to log my daily workouts anymore. When my alarm goes off in the mornings I can't turn if off because the screen is unresponsive. I have to press and hold the button down to re activate the screen. It has got worse over the last few days. I tried a compete factory reset but it is still playing up. What can I do now?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Mer6942, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

Regarding the screen and logging data issues that your Versa 2 ha experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.