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Versa 2 setup issues

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‎06-08-2020 14:14 - last edited on ‎07-13-2020 07:07 by Fitbit Moderator

‎06-08-2020 14:14 - last edited on ‎07-13-2020 07:07 by Fitbit Moderator

I just got my replacement versa 2. I want to set it up but I am having issues. I cannot get it to connect to my phone with blue tooth as it says I need to set up the device. I try to set up the device through the fitbit app I have and it gets to the sync part and cannot find it. I'm not sure what I can do at this point. It has been a struggle all this time. I've tried to restart the watch and restart my blue tooth and everything.

 

 

Moderator edit: updated subject for clarity

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‎07-13-2020 07:06

‎07-13-2020 07:06

Hi @ClaireA87, it's great to see you in our Fitbit Community. I'm sorry about the setup issues that your new Versa 2 has experienced. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. In case the issue persists, contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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