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Versa 2 shorted out

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‎04-24-2023 18:12

‎04-24-2023 18:12

I looked into why my Versa 2 was not charging and I discovered it looks like it had a short….

looking at it close up seems like it shorted out…It was a gift, so I went to Best Buy and they told me this has happened before and they have taken some back. But since mine was not purchased there, they could not help me. 

Take a close look at the pictures  anyone see this before? IMG_7315.jpegIMG_7316.jpeg

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‎04-26-2023 12:58 - last edited on ‎05-27-2024 12:03 by Fitbit Moderator

‎04-26-2023 12:58 - last edited on ‎05-27-2024 12:03 by Fitbit Moderator

Hi @MyVersa2Died, thanks for join in this community. 

Thanks for the details you provided about this issue and the pictures as well. I want to let you know that I have requested a case under your name with our specialist team. They will contact you shortly via email, so keep an eye on your new messages. 

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‎05-04-2023 04:53

In response to EstuardoFitbit

‎05-04-2023 04:53

I received an email stating they requested I mail them the unit for them to look at it and they never included an address where to send it to. Does anyone know where I need to send it to?

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‎05-04-2023 13:23 - last edited on ‎10-17-2023 05:22 by Fitbit Moderator

In response to MyVersa2Died

‎05-04-2023 13:23 - last edited on ‎10-17-2023 05:22 by Fitbit Moderator

Hi @MyVersa2Died, I'm sorry for the inconvenience you have facing. I just sent the information again to our support team, you should receive an email shortly with the information we were missing. 

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