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Versa 2 showing Fitbit logo only

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‎12-18-2020 16:13 - last edited on ‎12-18-2020 18:23 by Fitbit Moderator

‎12-18-2020 16:13 - last edited on ‎12-18-2020 18:23 by Fitbit Moderator

Hello I'm not sure if anyone can help, but I've had my Versa 2 for a couple years now and love it. This morning, however, i woke up to my watch blinking the logo. I've tried holding the button down to see if it'd restart and nothing happened. Even though it wasn't dead, i tried charging it then try to restart and it's still just blinking the logo. Because of the blinking light it won't sync to my app either. Are they working on fixing it? Is it a hardware issue? or a software issue?

 

Moderator Edit: Clarified subject

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‎12-18-2020 18:22

‎12-18-2020 18:22

Hello @TheDezMan thanks for your post and welcome to the Community Forums.

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Versa 2 isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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