03-12-2023 16:35 - last edited on 03-13-2023 04:47 by MarreFitbit
03-12-2023 16:35 - last edited on 03-13-2023 04:47 by MarreFitbit
First the clock didn’t change on my Sense2. When I sought help and followed directions to sync with my app on my tablet, I only was able to sync up to 76%. So still my watch won’t change and is 30 minutes fast.
any suggestions?
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
03-12-2023 21:54
03-12-2023 21:54
Hi @duje424 - have you checked your App settings?
In the Fitbit App, click profile photo and App settings.
Turn off and on automatic time zone and if your watch isn't syncing fully see Why won't my Fitbit device sync?
It is important to fully sync, perhaps a few times, for the time to correct itself.
Often logout of the Fitbit App, and swipe off the active window, turning off any other Bluetooth devices and restarting the phone and watch helps.
How do I restart my Fitbit device?
When you login again, wait for any pair and link prompts and pull down to sync manually.
If that doesn't work repeat but turn off the automatic time zone and location and set the time zone manually and once successful turn on automatic time zone again and sync.
Author | ch, passion for improvement.
03-12-2023 21:54
03-12-2023 21:54
Hi @duje424 - have you checked your App settings?
In the Fitbit App, click profile photo and App settings.
Turn off and on automatic time zone and if your watch isn't syncing fully see Why won't my Fitbit device sync?
It is important to fully sync, perhaps a few times, for the time to correct itself.
Often logout of the Fitbit App, and swipe off the active window, turning off any other Bluetooth devices and restarting the phone and watch helps.
How do I restart my Fitbit device?
When you login again, wait for any pair and link prompts and pull down to sync manually.
If that doesn't work repeat but turn off the automatic time zone and location and set the time zone manually and once successful turn on automatic time zone again and sync.
Author | ch, passion for improvement.
03-13-2023 04:51
03-13-2023 04:51
Hi there, @duje424. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.
Please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with.
As a first approach, please follow the tips and recommendations provided by @Guy_. If the issue persists, please try the following:
With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
I've moved your post to the other Versa Smartwatches board for organization purposes.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
03-13-2023 10:09
03-13-2023 10:09
03-13-2023 11:37 - edited 06-03-2023 11:44
03-13-2023 11:37 - edited 06-03-2023 11:44
@duje424 Awesome! I'm glad to hear that the steps did work.
I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...