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Versa 2 shows Fitbit logo

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‎10-12-2021 19:57 - last edited on ‎10-13-2021 06:13 by

‎10-12-2021 19:57 - last edited on ‎10-13-2021 06:13 by

I have logged off and logged back on, I can’t turn it off because the logo is there and I couldn’t find turn off phone on app. I just need help getting the logo off and my app to work again, please!

 

Thank you,

Lesa

 

 

Moderator edit: personal info removed and subject for clarity 

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‎10-13-2021 06:17 - last edited on ‎11-28-2024 11:37 by Fitbit Moderator

‎10-13-2021 06:17 - last edited on ‎11-28-2024 11:37 by Fitbit Moderator

Welcome to the Fitbit Community, @Lthom006.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend trying the following:

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Turn your Fitbit device off and back on using the instructions in How do I restart my Fitbit device?
  3. Reboot your phone..
  4. Remove your Fitbit Versa 2 from the list of connected Bluetooth devices on your phone.
  5. Try setting up your device again: tap the Today tab, and tap your profile picture. Tap Set Up a Device. Choose your device (Versa 2) and follow the on-screen instructions to continue. On this process, the app will give you an option to update your Versa 2's firmware. Please go for it.

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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