Versa 2 shows "Data not cleared. Sync & try again"

[alkay]

Evert thing apears okay, just doesn't sinc. I frustated to the point of scraping the whole thing and go to another brand. I have seen that many others have the same problem and your HELP desk doesn't have answer. Just the run around!

Moderator edit: subject for clarity 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @alkay.

I am sorry to hear about the frustration this situation has caused. Thanks for the details shared in your post and for already trying to resolve the issue. I recommend doing the following:

1. Open the Fitbit app and tap your profile picture from the Today tab.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

For more information, see How do I set up my Fitbit device?

By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.

Hope this helps!