Versa 2 side button not working

[JackIeFox]

I purchased my Fitbit in February and the side button isn’t now working. I called the help centre this morning and after troubleshooting they have agreed to send a replacement, however having now read numerous complaints for the same fault I am not happy and would prefer a refund as this is a known fault. How can I request one? 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @JackIeFox, welcome to the Community Forums!

Thanks for your post, I understand how frustrating this matter can be for you. As mentioned in your post, 

our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[JackIeFox]

Your colleague was really helpful and I’m hopeful that the new Versa 2 does not develop a fault. However if it does, I would not wish to replace it again.

Regards




Please excuse any inadvertent spelling mistakes.
Sent from my iPhone