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Versa 2 side button stopped working

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‎02-26-2020 19:20 - last edited on ‎02-27-2020 03:56 by Fitbit Moderator

‎02-26-2020 19:20 - last edited on ‎02-27-2020 03:56 by Fitbit Moderator

The side button stopped working and when tapping on the screen I have to do it at least 5 or more times to get it to turn on. Once it is on it only says “log in to Spotify”. How do I get it fixed?

 

 

Moderator edit: updated subject for clarity

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‎02-27-2020 03:53

‎02-27-2020 03:53

@Aliciamck55, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since the side button stopped working. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please try using a toothpick around the button in order to remove any dust or moisture that may be affecting the functionality of the button. After this, try pressing the back button for 10 seconds in order to restart it. Finally, check out if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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