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Versa 2 sleep data showing dashes

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‎01-08-2020 08:36 - last edited on ‎01-16-2020 20:06 by Fitbit Moderator

‎01-08-2020 08:36 - last edited on ‎01-16-2020 20:06 by Fitbit Moderator

I have a new versa 2 I bought at Christmas.  The app displays my sleep data but I just get dashed lines on the watch.  I restarted the watch but it still does not display the sleep info.  What can I do so the data shows on the watch?

 

Moderator edit: Updated subject for clarity 

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‎01-16-2020 20:06

‎01-16-2020 20:06

@jccams Welcome back to the Community. Sorry for the delayed reply. 

 

I appreciate that you mentioned you bought a Versa 2 at Christmas. Thanks for the details mentioned and the troubleshooting tried. 

 

It's pretty weird that your Versa 2 is displaying dashes instead of sleep data. In this case, I would like you to log out from your app and do a force sync. Also, confirm you have restarted your watch  following the steps in this article. 

 

I'll be around if you have any additional questions. 

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