Versa 2 software won't update and battery draining

[SupriyaS]

I have been using my Versa 2 without problem since I bought it in 2020. Recently my Fitbit app announced a new software update and although I have tried a hundred times, my Versa 2 won't update. Ever since this issue with the new software update, the battery has been draining within a day! I am no longer able to use it for almost anything when I actually need it because it constantly needs to be charged! I have updated settings (sleep mode, no notifications etc) but they have made no difference and these settings were never even a problem before this. Can someone help please? 😭

[SunsetRunner]

Hello @SupriyaS 

Maybe this link here will help: https://help.fitbit.com/articles/en_US/Help_article/2047.htm

Try restarting your Versa 2 and try updating again. Just press in and hold the button on your Versa 2 until you see the Fitbit Logo then release the button. You should feel it vibrate letting you know the restart is complete. Plug your Versa 2 into its charger and allow it to fully charge. With your Versa 2 still in its charger try updating your Fitbit again. 

😃 I hope this provided you an answer. Please let me know how it goes

[SupriyaS]

I've done all these steps before but nothing has worked so far! It completes the update on my Versa 2 (I can see the green fill the watch screen completely) but then I get an error on my app every time with options - Try Again/Try via Bluetooth... so frustrating!!! I am about ready to switch out of Fitbit for life

[SunsetRunner]

Hello again @SupriyaS 

If you can't update your watch over Wi-Fi, follow the on-screen instructions in the Fitbit app to update your watch over Bluetooth instead. The firmware updates over Bluetooth may take significantly longer to complete but I’d try that next. 

[SupriyaS]

I've tried both with no difference.. keeps sending me from one option to another... i've even uninstalled and reinstalled the app and still the same! 

[SunsetRunner]

The other option is to do a factory reset, set it up as a new device then update @SupriyaS but I’m not comfortable walking anyone through a factory reset. 

I’d contact Fitbit Customer Service to help you through the process: https://myhelp.fitbit.com/s/support?language=en_US

[SupriyaS]

I agree.. am trying a factory reset now and if that doesn't work I'll basically have to put it aside. I already contacted support and they were no help. Just kept telling me its not in warranty but gave me no help with this sudden battery drain issue. Shocked at the casualness to be honest!

[SupriyaS]

Just tried to factory reset and got the infamous 'Data not cleared, pair and try again' error so having to re pair and what not... 

Even asked Fitbit if I can get it repaired and this is what they sent me... I don't even have words. 

[SunsetRunner]

Hello again @SupriyaS 

I’ll help you through the process. 😉 Data not cleared usually happens when you performed a factory reset without before unpairing the Fitbit. Usually you should unpair your Versa 2, forget Bluetooth and perform the factory reset. 

Let’s set you up again. 

Here is how you set up your Versa 2 again as a new device. Please follow these instructions carefully: 

1. Remove the Versa 2 from the Bluetooth settings. (If your using Android tap unpair. If on iOS tap the blue information icon then tap forget this device) If your Versa 2 is not showing on your Bluetooth at all proceed to step 2 (Basically make sure your Versa is not showing at all) 
2. Turn off other nearby Bluetooth connections.
3. Check if your Fitbit App is updated
4. Log out of your  Fitbit app and reboot your phone.
5. Restart your Versa 2: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
6. Log back into your Fitbit app as you normally would with your email address and password, tap your profile picture then scroll down and tap Set Up a Device.
7. Select the Versa 2 and follow the onscreen instructions. When asked if you want to replace the Versa 2 say yes.

😉 Hopefully that gets you up and running again. Please come back and let me know how it goes. 

[SupriyaS]

Hi, it didn't work! Here is what is happening in screenshots...same as the update.. on both WiFi and Bluetooth.. reaches 10% and then fails. Also wondering, how is this a factory reset? this is basically like updating the firmware right? which I already know won't happen.. what should I do to factory reset or is this the same? 

[SunsetRunner]

I’m confused @SupriyaS 

You said you did a factory reset. I didn’t walk you through the process so I’m not entirely sure what steps you took to factory reset. 

Are you showing me what occurred after you set it up as a new device?? Are you trying the update again after you set it up as a new device? 

[SupriyaS]

Yes I clicked on factory reset on the device and it said data not cleared. Then I added it again to the app like you described. These are screenshots of what happened when I added it again after unpairing/removing it, logging out, switching off and then on bluetooth etc.

What I meant was, did the factory reset even happen if it gave me the data not cleared error or should I be trying that again. You said maybe I did that incorrectly the first time so wondered

[SunsetRunner]

@SupriyaS  You were supposed to remove your Versa 2 from your Bluetooth before performing a factory reset. That is why I suggested to go though Fitbit Customer Service so they could walk you through the process. 

[SupriyaS]

Thanks for trying @SunsetRunner but customer service couldn't help either! So, i ordered myself a Garmin 🙂 I've seen just too much of the same issue discussed on various communities and don't see what Fitbit is doing to help. They should replace devices that behave like this, simple. The fact that they neither replace nor repair and then expect me to pay 65% of the cost of a new device is just bull**** and not acceptable for me. Thanks for trying to help! Appreciate it 🙂