Versa 2 won't turn on

[DuncanLofthouse]

My Versa 2 has stopped working. I have tried charging it it’s still not turning on. Only bought it 8 months ago.

I see this is quite a common fault. 

Moderator Edit: Clarified subject

[Guy_]

Have you tried restarting it as described in this help article.

[RicardoFitbit]

Hi @DuncanLofthouse, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with your Versa 2, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes the restart process suggested by @Guy_, process that can be really helpful for this situation

Looking forward to your reply.

[DuncanLofthouse · Accepted solution]

It’s Ok. I spoke to Fitbit CS and they have offered a replacement.

Sent from my iPhone

[Guy_]

Great, thanks for the feedback.

[RicardoFitbit]

Your update is appreciated @DuncanLofthouse.

I'm happy to know that our Customer Support team solved your issue and initiate a replacement process to get you back on track. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[Sherryberry5]

Hello,The issue is that my versa 2 has completely lost display.

Initially it use to randomly vibrate and change screens without any touch input from my end.
Then one fine day it did the same and the screen went black and it hasn't turned on since.

Unfortunately this is not my first issue with a versa and I have already tried troubleshooting steps like rebooting, charging and then trying to sync.

Nothing seems to work.

Kindly let me know the next steps / replacement procedure as the watch is completely corrupted.

Thanks 

[Guy_]

Hi @Sherryberry5  - try chat via the Fitbit App, click profile photo, Help & support, Contact Customer support, they may be able to get you to do a factory reset to see if it works .