Versa 2 step count resets after syncing

[rlosure]

To make this as short as possible, I've used fitbit for about 6-8 years. I've upgraded a few times as my choice never having any real problems. I upgraded from the Versa to the Versa 2 in July. Two weeks ago yesterday I woke up and my fitbit wasn't working. Called support and after getting the run around for 4 says they sent me a "new" one. I received it last Saturday and got it all set up. Went to work Sunday and it wasn't working. After 4 phone calls and 2 emails they finally agreed to send me yet another one which they admitted when I called them out on it that it was a refurbished one. Got the 2nd replacement today. Within a half hour of setting it up discovered that it will count my steps but as soon as it syncs with the app it resets my steps to what they were prior to connecting the newest device. Immediately called support again. He did absolutely nothing to help me on the phone and told me he se t me an email to reply to it for further assistance. I reset the device, I un-installed the app and then re-installed it, and I charged the device but still deleting all my steps as soon as it syncs. Anyone have this issue? How did you fix it? Fitbit support seems to be a joke, so hoping someone will see this that can help me.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @rlosure! We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services. Thanks for trying to troubleshoot the issue with your Versa 2 before posting here.

Please stay tuned to your inbox, someone from our Support Team will continue to work with you. Just note that since our support options are limited and wait times are longer than usual.