help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 step counting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-12-2020 08:50

‎01-12-2020 08:50

I bought my versa last week. What I have a problem with is when I wake up it is showing that I got 200-500 steps today already. Well, I am not walking during my sleep so what is wrong with it?

I am working as a nail tech and I noticed after 8 h sitting and filling nails it also showed extra thousand of steps.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-18-2020 10:42

‎01-18-2020 10:42

Hello @Anneri86, welcome to the Community forums. Sorry for the late response. 

 

I'm sorry to see that you've been having trouble with accuracy of steps recorded. 

 

It is normal to see some data recorded when we wake up in the morning, but the number of steps and calories should not be exaggerated.  

 

Before considering other options, please make sure that you've tried the restart procedure as described in this article: How do I restart my Fitbit device? Then check if you continue to experience the same behavior. 

 

In the meantime, you can find more useful information about the accuracy of Fitbit devices here: How accurate are Fitbit devices?

 

Please keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes