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Versa 2 steps decrease

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‎02-04-2021 10:06 - last edited on ‎02-05-2021 14:56 by

‎02-04-2021 10:06 - last edited on ‎02-05-2021 14:56 by

Hi

Have my versa 2 since August. As the day goes on my steps aren't being tracked correctly. This has be going on for about 2 weeks now. For example at one stage of the day i could be at 6k steps and an hour later it could go back to 4k. Its really frustrating. Would appreciate some advice. 

 

 

Moderator edit: subject for clarity 

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‎02-05-2021 14:43

‎02-05-2021 14:43

Welcome to the Fitbit Community, @RoisinAByrne.

 

I am sorry to hear about the frustration this situation has caused. I would like to confirm if you manually logged any activity as these activities override your device's data. If it's not the case, please let me know if you have any third party apps connected to your Fitbit account.

 

I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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