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Versa 2 still not syncing my data

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‎02-10-2023 05:00 - last edited on ‎02-10-2023 07:08 by Fitbit Moderator

‎02-10-2023 05:00 - last edited on ‎02-10-2023 07:08 by Fitbit Moderator

Although other posts say problem is fixed i still do not get full data report. Limited to calories and 3 other No sleep info, no steps. Have reset Versa as well as shut down and restart iPad

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎02-10-2023 06:10

‎02-10-2023 06:10

HI @FloridaDasher - the problem should be fixed but measures you took previously may have an impact.

 

Best is to limit to the watch and iPad

Logout of the  Fitbit App and swipe the active window off, clear the storage cache and force stop it.

Restart both watch and iPad

Login to the app and click Edit to adjust any missing elements and then Done and sync.

Author | ch, passion for improvement.

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‎02-10-2023 07:38 - last edited on ‎02-17-2023 07:17 by Fitbit Moderator

In response to Guy_

‎02-10-2023 07:38 - last edited on ‎02-17-2023 07:17 by Fitbit Moderator

Did Log out and restart both but

 

 i have no idea how to clear cache or what is meant by “force stop it”

 

Moderator Edit: Formatting

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‎02-10-2023 09:59

In response to FloridaDasher

‎02-10-2023 09:59

@FloridaDasher- I should have been more clear, don't think the iPad has that option, only Android.

 

Did the restarts work? See also Why won't my Fitbit device sync? 

Author | ch, passion for improvement.

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‎02-17-2023 06:55

In response to Guy_

‎02-17-2023 06:55

Thanks but no attempts on my part have helped. I will call Customer support
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