Versa 2 stopped functioning

[Dr.Zahid]

Hello there. I need to have help for versa2. Before sleep it was fine. Today morning, it’s not responding. Not switching on. 
Can anyone help me in this regard ? I need help. 

Moderator edit: format and label.

[NellyG]

Have you tried to Restart your Tracker  ? If that doesn't help then contact Fitbit Support  . I hope you get it working again

[Jameson2205]

Same thing happened to me. Screen went gray then black. Now it syncs but whole screen is dead

[SunsetRunner]

Hello @Jameson2205 

Have you tried restarting your Fitbit as suggested by @NellyG ? If not try that suggest first and hopefully that will resolve the problem. If the problem persist try changing your clock face through the Fitbit App. I have seen doing that help problems similar to what you are describing. 
😉 Hopefully that helps. Let me know how it goes 

[Dr.Zahid]

I can’t even change the clock face now as it was never changed by me. Can you send me a clock face so that I could install. I tried to restart multiple times but it wasn’t responding

Moderator Edit: Personal info removed

[Dragon_Slayer]

My Versa Lite won't even turn on, can you help me?

[SunsetRunner]

Hello @Dr.Zahid  and @Dragon_Slayer 

If your Fitbit Tracker is completely unresponsive (won’t turn on, no screen and won’t power up) then I’d suggest calling Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Dr.Zahid, @Jameson2205 and @Dragon_Slayer. Thank you for your assistance @NellyG and @SunsetRunner. I'm sorry to hear that your Versa 2 stopped working @Dr.Zahid, @Jameson2205 and that your Versa Lite doesn't turn on @Dragon_Slayer.

@Dr.Zahid, you can find the instructions to change your watch's clock face here.

If restarting your watch and changing the clock face don't help the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.