Versa 2 shows colored vertical lines

[Traceyf64]

My Fitbit versa 2 will not reset /reboot.  It has vertical lines on the screen, nothing else and I cannot get anything to work although if I wear it it still logs my steps through the app. I have removed device from my app to try reloading but input can’t get it reloaded as the code won’t display on screen 

Moderator edit: updated subject for clarity. 

[SunsetRunner]

Hello @Traceyf64 

I understand you’ve tried restarting your Versa 2 but it hasn’t fixed the screen problem. Maybe try changing the clock face though the Fitbit App: https://help.fitbit.com/articles/en_US/Help_article/2311.htm. If the issue persists after changing the clock Face I would contact Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US

[Traceyf64]

I keep getting so far in chat then I get abandoned, bit disappointed and I am no further forward

[SunsetRunner]

Try calling them directly @Traceyf64 if possible 877-623-4997

[AndreaFitbit]

Welcome to the Fitbit Community, @Traceyf64. I'm sorry to hear about your Versa 2 display and thank you for mentioning the steps you have followed. 

I noticed that you already got a response from our team.

Thank you for your assistance @SunsetRunner.

Keep on visiting the forums.