Versa 2 suddenly doesn’t work anymore

[Galatasaray]

Hi,

My fitbit versa 2 (which I received last year) suddenly stopped working today. I cannot start my watch, also not after connecting it to the charger.

Since we have a 2 year warranty period in the Netherlands, I would like to receive a replacement for my broken watch (MN:FB507). Hence, can you please inform me how I can make use of this warranty and get my watch replaced?

I scrolled through the entire website, but besides the forum and some general ‘help’ pages I couldn’t find any option to contact customer service directly. Fitbit invested quite some time to hide all the support options for its customers..

Thanks

[SunsetRunner]

Hello @Galatasaray 

You can contact Fitbit Customer Service here: https://myhelp.fitbit.com/s/support?language=en_US. Live chat or email might be the best way to communicate your request to them. 
If you want you can try and restart your Versa 2. That might help address the issue: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
😃I hope that provides you with the answer to your question 

[Galatasaray]

Thanks for your response, however that link only seems to work for US based customers. When I click on ‘live chat’, the page switches to the Dutch support page and then gives an error (‘this page doesn’t exist’). Hence, there seems to be no live chat option / direct customer support for EU based customers. 

I also sent an email to fitbit support. Unfortunately I received an automatic response that Fitbit doesn’t provide any email support anymore. So not sure which other options are left to contact the unreachable..

Also, this is my second fitbit that stopped working in 3 years time, my wife also had the same with her Charge 3 (meaning we bought 4 fitbits the last 3 years..). This will definitly be also the last fitbit for us considering the low quality and lack of customer support.

[Tine2222]

I am having the same problem.  I came here to see if there was a problem with the new update. 

[Galatasaray]

My previous fitbit versa stopped working after the firmware update (lot of similar issues were posted on the forum). I updated this Versa recently, so probably the same issue. At the time Fitbit also didn’t respond on the messages. 

[Tine2222]

Thank you for your post and response.  I do not want to purchase a new watch just because of their technical issues.  I hope you get a response or this issue is resolved soon.  It is definitely connected to this latest update.  

[Galatasaray]

So, will fitbit respond on this matter or are they closing their eyes ignoring the fact that their firmware ‘update’ broke my versa watch again (like for many others)? 

[Tine2222]

Last night I did the following and mine started to work again.  I removed my Fitbit from the app, turned the blue tooth off and on, reconnected my Fitbit app to my home wifi (I believe the last update removed it so I added it again), finally I added the Fitbit as if it was a new device.  This some how worked for me.  

[Galatasaray]

I’m happy this worked for you. Mine fitbit isn’t starting at all, hence the above also didn’t work unfortunately. 

Also still no reply from fitbit itself, not sure whether the entire customer support team is on leave (if they exist at all). 

[SunsetRunner]

I’m happy to see your Fitbit is running again @Tine2222 ! 😃 Awesome news!

[SunsetRunner]

I hope Fitbit Support contacts you soon @Galatasaray . Unfortunately because your Fitbit is not responding at all I personally can’t offer any further assistance. 

[Galatasaray]

Thanks for your support anyhow.

Unclear why the fitbit team doesn’t have the courtesy to respond on the complaints? What is the purpose of this community, besides window dressing as if there is any client support?