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Versa 2 stopped receiving text notifications

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‎01-13-2020 19:02 - last edited on ‎01-14-2020 04:25 by Fitbit Moderator

‎01-13-2020 19:02 - last edited on ‎01-14-2020 04:25 by Fitbit Moderator

I bought my fitbit in Nov, it randomly stopped receiving text notifications. I have done everything possible troubleshooting wis . I even got a new fitbit, new account. And deleted the app same issue still happenin . Is this happening to anyone else?

 

 

Moderator edit: updated subject for clarity

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‎01-14-2020 04:25

‎01-14-2020 04:25

@Missbeemarie, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since it stopped receiving text notifications. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I would like to know what is the brand and model of your phone.

 

In the meantime, please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎01-14-2020 08:11

In response to JuanJoFitbit

‎01-14-2020 08:11

I have a samsung galaxy s10 plus.
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