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Versa 2 tracks extra steps

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‎01-08-2020 14:53 - last edited on ‎01-09-2020 06:36 by Fitbit Moderator

‎01-08-2020 14:53 - last edited on ‎01-09-2020 06:36 by Fitbit Moderator

Why is my versa 2 counting steps when I am in my recliner.

 

 

Moderator edit: updated subject for clarity

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‎01-09-2020 06:35

‎01-09-2020 06:35

@coffeejoe, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since it tracks steps while you're on your recliner.

 

I'd like you to check out this help article, which explains why your device may track extra steps.

 

In case the issue persists, please restart your Versa 2 as described in this help article. Once you've restarted your watch, monitor it during the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

View best answer in original post

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3 REPLIES 3

‎01-09-2020 06:35

‎01-09-2020 06:35

@coffeejoe, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since it tracks steps while you're on your recliner.

 

I'd like you to check out this help article, which explains why your device may track extra steps.

 

In case the issue persists, please restart your Versa 2 as described in this help article. Once you've restarted your watch, monitor it during the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎01-09-2020 06:38

In response to JuanJoFitbit

‎01-09-2020 06:38

Thanks I will try it.

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‎01-14-2020 08:07

In response to coffeejoe

‎01-14-2020 08:07

@coffeejoe, I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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