Versa 2 stopped responding to touch

[lauraraeindy]

I received my versa 2 for Christmas 2019. It's is not cracked, and I take care of it.  Today it stopped responding to my touch.  I have restarted it and tried changing the clock face back to default, but it didn't fix anything. Please help!!

Edit, apparently it also stopped tracking my steps.

[Running2jesus]

My versa 2 did the same thing just a few days ago. Bought it March 2020 and Fitbit says out of warranty but gave me a 35% off of a new one. It quit being able to swipe after doing the Fitbit update. Pretty crappy that their update made my device quit working and they won’t stand by their product. 

[LiliyaFitbit]

It’s good to see you in the community, @lauraraeindy @Running2jesus.

@lauraraeindy Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling. I recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

@Running2jesus I appreciate your participation in the Forums and sharing the issue you've had with your watch and your experience with our Support team. Thank you for your troubleshooting efforts. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding. 

See you around.