Versa 2 stopped showing my data when swiping up

[Balindeman]

Yesterday I did an update and when I swipe up on my Versa 2 it won’t show me my number of steps and all the info you get by swiping up.  It just brings me back to my clock face again. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Balindeman. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope this helps.

[Balindeman]

None of these things worked.  It was fine up until I did the update yesterday.  

[dawn8179]

I’m having the same issue and I’ve restarted my fitbit versa 2, restarted my phone app. Turned my phone and watch on and off. Changed the clock face. All to no avail. It started after I updated yesterday. 

[MarreFitbit]

@Balindeman @dawn8179 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[dawn8179]

Chatted with Fitbit support on Twitter. They had me do a factory reset. It now works. However I forgot to put my alarms back in as they get erased from a factory reset and I didn’t get up on time. 😂 

[MarreFitbit]

@dawn8179 Oh I'm so sorry to hear about you missed to set up back your alarms! 

Thanks for sharing the outcome of your interaction with our Twitter Support, I'm glad to know you're back on track. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!